Update on Artist warning
After much contemplation, I did something very uncharacteristic of myself and publicly called out artist Robert Quill after having contracted his services in April 2011, and December 2011 having come without receiving any positive work towards that contract. (You can read my original post here.)
I wanted to update you and make you aware that, following this post, Mr. Quill did provide me a link on 12/25 to a proof for my review, after (I believe) he had also been contacted by the organizer of the event at which I initially hired him and after I had made that organizer known of the difficulties we were having. However, having waited so long, I had already began pursuit of other options for my required artwork. Mr. Quill agreed not to contest the reversal on my credit card for his fees that resulted from my reporting them.
It should be reiterated here that my contention, however, was never with the quality of Mr. Quill’s artistic work, only with the business acumen I believe he fell flat on.
To my end, I feel the case is resolved in the best possible manner in everyone’s interest. I had invited Mr. Quill to offer any commentary on my original post, which he recently did. With his permission, I repost that commentary below.
Well, I certainly never STEAL from anybody. 😉
Hello, this is Robert Quill, and I thank Killian for welcoming my feedback.
Killian is certainly correct that I fell behind on my commission work and email correspondence in 2012. There was a lot of it, I had to contend with a couple of week-long power outages, a close friend was rendered homeless and needed to be taken in, and I was audited by the IRS… and won!… but it took a great deal of time.
Most of my clients have been very patient with me, but Killian, quite justly, asked for a refund, which I granted. Well, technically she processed a chargeback, and I did not challenge it.
I would like to point out that this sort of thing can happen from time to time. Art doesn’t follow predictable timelines, and the work tends to come in waves. For this reason, I don’t guarantee delivery times, and Killian signed a Terms and Agreements contract citing this specifically.
However, there were instances when I assured her I would be back in touch in a certain period of time, and then failed to do that, so in this case, I waived those terms and agreed to the refund.
I certainly understand if a reader of this blog might regard this as a cautionary tale. In my defense, let me say I had 450 commission orders in 2011, and have 430 happy customers about 8 unhappy customers and I’m working on the remaining twelve.
I think that’s pretty good. 🙂